Colorado Technical University

how does my resume look? what can i improve?

what can i improve on? this is like the 20th revision please let me know besides my choice of email address Antonio Rocha xxx N. xxxx Avenue La Puente, CA 91744 (626)xxx-xxxx antwan84@excite.com OBJECTIVE Seeking an entry level management position. SKILLS PROFILE •Three years successful management experience •Seven years experience in retail and customer service •Strong communication, organizational and, customer service skills •Skilled at planning, organizing and multi-tasking, Ten Key proficient •Experienced in employee training, discipline and motivation •Ordering store merchandise •Build and cultivate strong relationships with staff, clients and vendors EMPLOYMENT Rite Aid (Store #5593, 5610, 5577, 5612) 2001-2008 Shift Supervisor, January 2006- July 2008 •Fulfill supervisory responsibilities and other duties of store management in the absence of store manager. •Direct supervision of 4-15 employees. •Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution. •Merchandise plan-o-grams within seasonal departments, end caps, displays and basic inline departments according to store management direction and corporate standards. •Control inventory by performing proper receiving and stocking standards including accurate cycle counting, and processing merchandise transfers according to procedures. •Accountable for store cash and all other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank. •Verify vendor invoice information is accurate and enter them into the accounts payable system. •Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behaviors. EDUCATION Rio Hondo College, Whittier, CA 2006-2008 Major: Business Administration Associate of Science, Business Management and Supervision August 2008 Courses included business math, marketing, communications, and human relations. REFERENCES: Available upon request.

Public Comments

1. I would harp a little more on the objective. Something to the affect of: To obtain a position in management that will utilize my skills, abilities and proficiencies obtained. A position that will allow me to learn and grow toachievee personal and professional success. Also, In your resume if no longer working at a job, in this case Rite Aid, speak past tense of your duties (i.e. From: Direct:directed, control:controlled, provide:provided, assist, assisted, etc) Hope the advice helps.
2. I'd say it looks great! There are just a few things I saw. I would make the following changes: Add hyphen (Seeking an entry-level management position.) • Strong communication, organizational and, customer service skills move comma (organizational, and customer) • Skilled at planning, organizing and multi-tasking, Ten Key proficient add comma & new bullet (organizing, and multi-tasking) (Ten Key... it's own bulleted point) • Build and cultivate strong relationships with staff, clients and vendors add comma (clients, and vendors) Good luck to you!